Refund policy

We want you to love your Sweet Bippy cards. If something isn't right, you have 14 days after your order arrives to request a return.

Returns
To be eligible for a return, items must be unused, in the same condition you received them, and in their original clear sleeve. Please include your order number or proof of purchase.

To start a return, email us at patricia@sweetbippypress.com. Returns should be mailed to Sweet Bippy Press, 429 1st Street #165, Petaluma, CA 94952. You are responsible for return shipping costs.

Damaged or wrong items
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us right away with a photo and we'll make it right.

Exceptions
We can't accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you'd like.

Refunds
Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it. If more than 15 business days have passed since we approved your return, please email patricia@sweetbippypress.com.